Intercom communication at airports plays a crucial role in ensuring security, operational efficiency, and passenger comfort. With modern solutions like those offered by Commend, airports can benefit in many ways, leading to better experiences for all users.
Benefits of intercom communication
Improved Security Intercoms enable quick and direct communication between airport staff and security services, allowing for immediate responses to incidents, accidents, or other threats, thereby enhancing airport security. Intercom systems also facilitate monitoring and control of access to key airport areas.
Additionally, silent alarms in critical areas, such as passport control, and automated warning and calming messages help de-escalate critical situations.
Operational Efficiency Intercom systems support daily airport operations by enabling quick and efficient communication among staff. This helps manage passenger flow, coordinate maintenance work, and respond to changes in flight schedules. Communication via intercoms allows staff to communicate effectively even in adverse environmental conditions, ensuring that logistical operations run smoothly.
Passenger Support Intercoms can be used to communicate with passengers, providing information and assistance when needed. For example, passengers can quickly get help with lost luggage, directions, or other travel-related issues.
Intercom systems also ensure communication accessibility for people with disabilities, allowing for quick assistance at the press of a button.
Enhanced Comfort Modern intercoms offer high-quality sound and intuitive operation, leading to better user experiences. Passengers can easily contact airport staff, increasing their sense of security and comfort during travel. Intercoms and speakers provide clear public announcements in waiting areas, elevators, and gates, making it easier to inform passengers and manage passenger flow.
Efficient Communication in Critical Situations With a large number of people at airports daily, efficient communication is essential for smooth movement and, in critical situations, a quick way to call for help and reliably transmit decisions.
SOS columns located at entrances or in halls serve travelers who can use them in case of emergencies. These posts are equipped with elements that make them accessible to people with disabilities, including
induction loops for hearing-impaired communication and Braille labels.
Effective Broadcasting of Announcements It is possible to broadcast collective announcements with specific zones within a hall. Another functionality is the option to call/locate people in remote parts of the departure hall. The system also allows integration with telephone exchanges, mobile devices, and TETRA telephony used by airport services.
Communication at Ticket Counters At ticket counters, where glass walls create a sound barrier, modern communication solutions are necessary to enable face-to-face conversations while maintaining personal protection and security. Ticket counter intercoms are designed to provide natural conversation experiences. Sound quality up to 16 kHz ensures excellent speech understanding, even in challenging conditions (e.g., loud background noise). Automatic adaptation to acoustic conditions and adjustable microphone sensitivity further enhance communication quality.
Application examples
- Informational Terminals and Emergency Stations: Vandal-proof and DDA/ADA-compliant intercom stations for waiting areas, passenger gates, and elevators, wall-mounted or integrated with columns or check-in machines.
- Emergency Calls in Elevators: Ensuring the safety of passengers in elevator cabins and technicians in shafts and machine rooms, enhanced by European EN 81 standards.
- Call Management: Control Desk systems provide continuous system overview, supporting immediate response in emergency situations.
- Public Announcements and Information: IP speakers and IP amplifiers for terminals, transfer buses, or parking areas, which can reach all terminals or be zone-targeted.
Conclusion
Using intercom communication at airports brings numerous benefits, including enhanced security, operational efficiency, and passenger comfort. Modern intercom solutions, such as those offered by Commend, are an indispensable part of contemporary airport infrastructure, ensuring the smooth and safe functioning of this complex environment.
With advanced communication systems, airports can better manage daily operations while providing passengers with a higher level of service and security.
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